Ordering Policy

Rock River Arms policy regarding serialized/FFL required items:

For all serialized items (Rifles, Pistols and Lowers) all orders must be placed and payments made by the dealer/FFL holder. Retail customers, please contact your local dealer/FFL holder.

Order cancellations will result in a 20% cancellation fee. In addition, cancellation of credit card purchases prepaid prior to shipping will be subject to an additional 3% processing fee. In the case of cancellation of gift card purchases prior to shipping, the gift card will be credited less the 3% processing fee or the customer will receive an in-house credit towards future purchases. Changes requested after order submission, including configuration, subs, etc., will result in a reprocessing charge.

Substituting a lower capacity magazine for the standard magazine costs $10 in 9mm; $15 in .308.

NOTE: AWB Compliant Rifles and Complete Upper Halves.
All orders for AWB Compliant Rifles and Complete Upper Halves require a 50% deposit at the time of order.

Order Cancellations:
All order cancellations must be done through the website Contact Us Email (choose subject Order Cancellation); or by Email to: info@rockriverarms.com; or by Fax to: 309-792-5781.